Our Story

Owner Susan Ho founded Good Neighbor Concierge in 2011 after experiencing for years the very same imbalance and stress most of her clients face: an overflowing to-do list and the lack of time to finish it.  Often providing assistance to family and friends (even the occasional stranger would approach her at the grocery store for assistance with reading ingredient labels!), she dreamed of providing the same assistance and peace of mind to more people.  The company was created out of Susan's passion for helping and supporting people and making people's lives easier.

An energetic and enthusiastic customer-oriented professional, Susan has held positions in the medical, pharmaceutical research, senior care, wellness/fitness, and human services fields and has served in a variety of roles throughout her career:  providing executive- and senior-level administrative support, transcribing medical and pharmaceutical records in several clinical and non-clinical settings, prescribing exercise to moderate to high-risk cardiac patients in a corporate wellness setting, doing community outreach, managing clinical trials safety data for a leading global bio/pharmaceutical services organization, and enjoying a stint as a stay-at-home mom.   

In addition, Susan has enjoyed a long history of service to others, lending time and talent to causes and organizations that are important to her.  These days, she manages to squeeze time out of her busy schedule to serve lunch to the homeless at St. Francis House, New England's largest day shelter based in Boston; serve in multiple lay leadership roles at St. James the Greater Church in Boston; and volunteer in the classroom at St. Columbkille Partnership School in Brighton, a neighborhood in the city of Boston.  She is also an avid exerciser who rarely misses the morning walk around her neighborhood, a casual stamp collector who has an affinity for historical subjects and natural scenery, and a serious nature lover who would sit happily for hours surrounded by sea, sky and mountain if given the chance.

A native of New York City and a former resident of Virginia Beach, Virginia, Susan holds a Bachelor of Science degree in Sports Medicine from Old Dominion University, and has also completed programs in Medical Transcription, Technical Writing and Webmaster.  A resident of Boston for the past 17 years, she cherishes time spent with her family and exploring New England by car.

Like a caring neighbor, Good Neighbor Concierge is here to listen and to help you reclaim the gift of time.  Call Susan today for a no-obligation meeting to discuss your needs!

    Images credit:  Susan Ho